Delivery terms and conditions, contraindications

Shipping to PO Boxes or APOs?

We are happy to ship orders to PO Boxes, APO, FPO or DPO addresses via US Mail. Unfortunately, we cannot expedite shipping to PO Box, APO, FPO or DPO addresses, nor can we provide tracking information for orders shipped via US Mail. If you would like to expedite your order or need tracking information, please supply a physical shipping address so that we may ship your package via UPS

Orders of more than $300 require a signature confirmation delivery for first-time customers.

Please note: Sugaring Factory does not ship on the weekends and does not do Saturday deliveries. Orders must be received by 3.00 PM PST in order to ship the same day.

Requests for returns

are considered on a case by case basis and we will do our best to make sure you are satisfied with your purchase.

If your return request is approved, items must be returned in original condition within 7 days of return approval. Original shipping charges are non-refundable. The buyer will also pay for return shipping which must include tracking and signature confirmation. The shipping price includes packaging and postage costs.
Sugaring Factory is not responsible for lost or missing packages. Please double-check the address that you provide.

The cancellation fee is $25 per order.
If you want to return products the restocking fee will be 10% from the price of the order if return non-defective merchandise.

We use a secure encrypted connection (SSL-certificate)

to ensure the safety of shopping, as well as for the protection of sensitive data. Which are used to complete transactions or post reviews or comments. Approved and reliable means of delivery That minimizes damage or loss in transit.

If you have any questions, please call us at 650.660.7692

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CONTRAINDICATIONS: Areas of abnormality such as recent scar tissue, skin graft, moles or warts. Any skin disease, abrasion, wound, pimples, rashes, inflammation, pus or infection, or area that may be skin cancer.