Requests for returns are considered on a case by case basis and we will do our best to make sure you are satisfied with your purchase.
If your return request is approved, items must be returned in original condition within 7 days of return approval. Original shipping charges are non-refundable. Buyer will also pay for return shipping which must include tracking and signature confirmation. Shipping price includes packaging and postage costs.
We use a secure encrypted connection (SSL-certificate) to ensure the safety of shopping, as well as for the protection of sensitive data Which are used to complete transactions or post reviews or comments. Approved and reliable means of delivery That minimizes damage or loss in transit.
Sugaring Factory is not responsible for lost or missing packages. Please double-check the address that you provide.